We offer pet sitting and dog walking services.

For the most part, we prefer cash or check. We do accept credit and paypal payments, if preferred.

Yes. There is no situation under which The Mutt Squad, LLC will give out personal information, including keys and alarm codes. All personal information is kept in a secure location.

No, we do not. Our services do not include medical practices, and if there is a need for an animals to have medical care they will be taken to a veterinary professional.

Fill out our Inquiry form to get started with us. This will provide us with basic information about you and the service(s) you would like us to perform.

It is true that you can get neighbors and friends to help you out, but the advantage of using a company like ours is that we have experience in dealing with animals that your neighbor or friend may not have. We also won’t ask you to watch our animals when we go out of town.

Generally, it is best to schedule us as far in advance as possible, to guarantee we can come out when you need us to. However, the minimum time for scheduling is at least 24 hours in advance.

The Mutt Squad, LLC requires at least three days notice prior to the first date of service to cancel without penalty. Notice provided within one to three days prior to the first date of service will result in a $25 cancellation fee. With the exception of verifiable emergencies*, cancellations received within twenty-four hours of first date of service will result in a cancellation fee of 50% of the total invoice for scheduled pet care. Upon the third cancellation incident (and any incidents thereafter) with less than twenty-four hours notice, 100% of total invoice will be due. All costs pertaining to collection of fees will be payable by Client. Enforcement of cancellation fees is made at the sole discretion of The Mutt Squad, LLC. Also note that the cancellation policy for holidays is different. * verifiable emergencies include extreme weather, life threatening emergencies, death in the family and changes in travel arrangements not within control of the Client.

If you have done business with us in the past,and we already have all of the necessary forms on file, we will take last minute reservations, provided that we are not already booked during that time.

The Meet&Greet session is important for everyone. We will come out to meet you and your pets before doing any pet sitting or dog walking with you. This prevents some potential problems later when someone the animals do not know walks into their house. Meeting the animals with you there makes everything go much smoother. It also allows us to meet you, and get acquainted with you face-to-face if we have never met.

A professional pet sitter will come into your house when you are gone and feed your animals, let them outside to relieve themselves if necessary, clean up after your pets if there has been an accident, and anything else the animals need.

We will care for any animals in your home, provided they are not illegally owned and are not a hazard to the pet sitter. * The term “hazard” is defined as anything that is a severe, immediate threat to anyone who walks in the house, including the pet sitter. Feeding procedures should not be dangerous to the pet sitter, as far as venomous or poisonous animals, or animals that are food or toy aggressive.

For vacation pet sitting, we require half of the total bill up front. The final half of the bill is due within one week of the conclusion of our services. For non-vacation pet sitting (if you are gone for a long time in the day, and want someone to check in on your pets), the payment is due within a week of the conclusion of the service.

When we pet sit for you, we do need keys to your home. The Mutt Squad, LLC codes keys such that they cannot be matched to your personal information and are kept in a hidden, secured lockbox. It is required that you get a spare key made specifically for The Mutt Squad, LLC. Keys are maintained on file until such time that their return is requested in writing at which point they will be mailed via USPS return receipt requested. Our hope in this policy is to make your trips as convenient and seamless as possible. Additionally, should you have to leave town unexpectedly, arrangements for additional pickups are not required leaving you with one less thing to worry about. The Mutt Squad, LLC will not be responsible for keys once they are out of our possession.

You will have the option for us to email, call, or text you with updates on how your pets are doing. This will be clarified at the initial Meet&Greet session.

Provided that we already know your pets, and have a liability waiver on file for you, the only thing you will have to do is contact us to tell us when you will be out of town.

We will stay overnight at your home. Check our Pet Sitting page for more information.

No, unfortunately we do not have the facilities to keep your animals with us over your vacation.

We recommend having someone check in on your pets at least twice a day, especially for dogs. We will check in on them anywhere from 2-5 times a day, depending on your preference.

Each visit will last 30-60 minutes, depending on the number of animals you have, and the situation we find them in when we arrive. For example, if we walk in and they have made quite the mess, that visit will take longer than some of the others.

Each visit to your house will cost $20.00.

Yes, generally our focus is on the pets when you are out of town. We will bring in the mail if you request it, as well as rotate which lights are on, but we will not clean the house (outside of animal accidents), or be there for arriving packages. Those types of services are separate, and are generally performed by a house sitter.

The Mutt Squad, LLC has requested on your paperwork the name and phone number of a person living nearby. If The Mutt Squad, LLC is physically unable to reach your home due to unforeseen circumstances, please provide us with this information so that we can contact this person to request assistance. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.

If at all possible, you will always have the same pet sitter. This is because we want you to develop a good working relationship with your pet sitter, and we want your animals to be as comfortable as possible with the person entering your house while you are away.

Provided the medication is laid out for us, complete with directions, we will administer medication to your pets. This information should be given to us in the medical information forms, and will be gone over during the Meet&Greet time. If you are a repeat customer, medicinal information will need to be provided on our form at the house where we will see it or in an email to us prior to the start of the pet sitting.

That will depend on the type of emergency. If it is a situation where your animal is injured in some way, they will be taken to their vet if they are open and an emergency animal hospital if they have a problem outside of normal operating hours. You will be contacted as soon as possible in any emergency situation.

If your pet should get out of your yard or house while you are gone and they are in the area, we will attempt to corral them. We will contact you immediately to determine the next step we will take in coaxing your animal to us or locating your animal if they are nowhere to be found.

We are based in the west area of the valley, and we walk dogs in the Phoenix area, including (but not limited to) Phoenix, Glendale, Peoria, Avondale, Litchfield and Goodyear. If you live on the east side of the valley, contact us about where you are located to find out if we walk dogs in your area.

We do require that dogs are up to date on all vaccinations, including rabies. We request this for our safety, but also for the safety of any animals we may encounter while walking your dog(s). We will need a current rabies certificate and they will need to be currently licensed with Maricopa county.

We operate 7 days a week for your convenience.

In the event of inclement weather, The Mutt Squad, LLC, reserves the right to contact you and reschedule the walk for the benefit or protection of your dog. You also reserve the right to reschedule because of inclement weather, but this must be done as soon as possible or you risk service fees because of short notice. Your dog’s health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.

The dog walker knows how many dogs they can safely handle at one time, depending on the dog’s level of training and temperament on walks. In general, two or three dogs is not usually a problem when walking.

When we are walking your dogs, they will never be taken off the leash. For the most part, the cities have laws against walking off-leash unless the dogs have passed a certification test to be off-leash in public places. Even if your dog is certified, it is safer for everyone if they remain on the leash while walking with someone who they may not respond to when they are distracted or excited.

If at all possible, yes, the same person will walk your dog. This promotes a relationship between you and your dog walker, as well as between the dog walker and your dog, which is beneficial to the dog and dog walker on their walks.

Again, it is generally city law to pick up after animals in parks or sidewalks. Your dog walker will pick up after your animal on their walks.

For short-term dog walking services, payment is due on the last day of the service. Short term service is 15 days or less. You will be billed on a monthly basis for any long-term dog walking services.